Southeastern Family Violence Center

Pursuing Peace in Robeson County

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Southeastern Family Violence Center opens application period for new rent and utility assistance program for renters suffering financial hardship due to COVID-19


Robeson, NC – Southeastern Family Violence Center is now accepting applications for the N.C. Housing Opportunity and Prevention of Evictions (HOPE) Program, to assist eligible low- and moderate-income renters experiencing financial hardship due to COVID-19. The new program seeks to promote housing stability during the ongoing pandemic by providing rent and utility assistance to prevent evictions and utility disconnections.  


The HOPE Program will provide rent and utility assistance for renters that have been affected by the coronavirus pandemic, have a current household income that is 80 percent of the area median income or lower, and are behind on their rent or utilities when they apply. 


Renters can call 2-1-1 if they need rent or utility assistance. Callers will be screened by 2-1-1 for eligibility and referred to a local agency to complete the application process. 



HOPE will provide rent and utility assistance for renters that:

  • Have been affected by the economic impact of the coronavirus pandemic
  • Have a household income that is 80% of the area median income or lower
  • Occupy the rental property as their primary home, and
  • Are behind on their rent or utilities when they apply.


Renters can apply for utility assistance, rent assistance or both programs. Rent assistance is paid to the landlord on behalf of the applicant. This includes overdue and future rent payments, for up to six months. At least one month’s rent must be overdue at the time of application.


Tips for Applying for Assistance

  • Applicants must have lived in their rental unit for at least 30 days
  • Applicant must be named in the written lease agreement or a party to a verbal lease agreement
  • Applicant or co-applicant must be named on past due utility bills that are part of the request for assistance
  • Be prepared to:
    • Provide your monthly household income
    • Provide your landlord’s name and contact information
    • Provide dollars amounts owed for back rent and/or utilities
    • Gather your supporting documents

The Application Process

  • Complete the application here. If you cannot apply online, you may call 2-1-1 (1-888-892-1162).
  • Eligible applicants are referred to a community partner agency serving their county.
  • Eligible applicants are contacted to confirm applicant information and gather any additional information or documents needed to complete the application process.
  • Once application information is complete, the amount of assistance is calculated.
  • Applicant is notified of award amount.
  • Applicant signs the HOPE Grant Agreement. For rent assistance, applicant’s landlord is contacted so that the Landlord/Tenant Agreement is signed by both parties.
  • Payment is made by community partner to landlord and/or utility providers.


Rent Assistance

   Pays rent payments on behalf of the applicant to the landlord to include:

  • Existing fees or surcharges, including recurring pet fees, insurance fees, utility fees, if part of the lease agreement
  • Restoring security deposits which have been applied to late rent or utilities covered by the landlord.
  • Available for up to six months, including back and future rent with at least one month’s rent past due.
  • Assistance paid directly to landlords that agree to participate in the program


   In order to receive payment from the HOPE Program, the landlord must:

  • Agree not to evict the tenant and end eviction proceedings for non-payment for the remainder of the lease
  • Agree not to increase the rent for the remainder of the lease
  • Agree to maintain a fit and habitable dwelling for the renter
  • Agree not to impose new service fees, charges, penalties, or legal fees on the tenant for the remainder of the lease, and
  • Agree to other conditions in the Landlord/Tenant Agreement
  • Utility Assistance

     Available for up to six months of past due utility payments
     Assistance paid directly to the utility provider

Assists with essential utilities, to include:

  • Electricity
  • Water and sewer/wastewater
  • Natural gas
  • Propane delivery for home use and routine propane tank safety checks.






1. ¿Está atrasado en el pago de alquiler o servicios públicos? Ahora se están aceptando solicitudes de inquilinos cuyos ingresos vayan de bajos a moderados, y que estén atravesando por dificultades económicas debido a COVID-19. El Programa HOPE ofrece asistencia para el pago de alquiler y servicios públicos a solicitantes que cumplan los requisitos. Para comenzar, los inquilinos pueden llamar a la línea telefónica 2-1-1. Conozca cómo, visite:


2. El nuevo Programa HOPE ayuda a evitar desalojos de inquilinos en Carolina del Norte cuyos ingresos vayan de bajos a moderados, ofreciendo asistencia para el pago de alquiler y servicios públicos a quienes estén atravesando por dificultades económicas debido a COVID-19. Los inquilinos pueden solicitar asistencia para el pago de servicios públicos, de alquiler, o ambas cosas.  Conozca cómo, visite:


3. Inquilinos viviendo en el Condado Robeson, si usted se ha atrasado en el pago del alquiler o servicios públicos debido a la pérdida de ingreso por la pandemia de coronavirus, el Programa HOPE puede ayudar. Quizá cumpla los requisitos para obtener el pago de alquiler o de servicios públicos -o ambos-, hasta por un máximo de seis meses. Llame a la línea telefónica 2-1-1 para averiguar más, o visite: 


4. ¿Es usted un propietario arrendador con un inquilino que se ha atrasado en el pago de renta debido al impacto de COVID-19? El Programa HOPE permite a propietarios arrendadores obtener pagos por cantidades atrasadas si el inquilino cuyos ingresos vayan de bajos a moderados, cumple los requisitos para obtener asistencia. Los propietarios arrendadores no pueden solicitar asistencia del Programa HOPE; sin embargo, sí pueden remitir o referir al servicio de línea telefónica 2-1-1 a sus preocupados inquilinos, donde serán evaluados respecto al cumplimiento de requisitos y serán remitidos o referidos a los servicios correspondientes del Programa.  Conozca cómo, visite: